Refund policy
Last updated: October 30, 2026
Maggie's Tanks is operated by Casion LLC ("we", "us", "our"). We want you to love how your tank fits and feels. This Returns and Refund Policy explains our 90-Day Perfect Fit Guarantee and how to get your money back.
90-Day Perfect Fit Guarantee
If your tank does not fit the way you hoped, let us know within 90 days of delivery. We will send you a new size free of charge, including shipping.
90-day returns and refunds
If you prefer your money back, you can return your item within 90 days of delivery for a full refund of the product price.
Return shipping is on us
We cover the return shipping cost for exchanges and refunds. After you contact us, we send you the return address and instructions, and we reimburse or provide the return shipping label.
How to start an exchange or return
- Email us at contact@casiongroup.com within 90 days of delivery, with your order number, the email used at checkout and, for an exchange, the size you need.
- We reply within 24 hours on business days with the instructions. Please do not send items to any address before receiving our instructions, as returns sent without them cannot be identified.
- Pack the item securely and ship it using the instructions provided. Keep your return tracking number.
Hygiene items
For hygiene and safety reasons, leakproof briefs can be returned only unworn and in their original packaging, and gummies only unopened. This does not apply to items that arrived damaged, defective or wrong.
Refunds
Once your return is received and checked, we notify you by email and issue the refund to your original payment method within 5 business days. Depending on your bank or card issuer, the refund can take an additional 5 to 10 business days to appear on your statement.
Damaged, defective or wrong items
If your item arrived damaged, defective or is not what you ordered, email us at contact@casiongroup.com with your order number and a photo of the item. We will send a replacement or issue a full refund, at your choice, without asking you to return the item.
Bundle offers
For Buy 2 Get 1 Free and other bundle offers, the refund is based on the price you actually paid for the items you return.
Cancellations
You can cancel your order free of charge before it is dispatched by emailing contact@casiongroup.com. Once the order has been dispatched, the return process above applies.
Contact
Casion LLC
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060, United States
Email: contact@casiongroup.com
Phone: (929) 833-5442